Effective Date: 10-05-2024

Please review our refund policy carefully to understand the terms related to order cancellations and refunds.

Eligibility for Refunds

1. Cancellation Before Cut-Off Time

   • Customers can cancel their orders before the designated cut-off time specified for each transaction.

   • Upon successful cancellation, a refund will be processed to the original payment method or mode of payment.

   • Refunds will be credited within 3-7 working days from the date of cancellation.

2. Cancellation After Cut-Off Time

   • Orders canceled after the cut-off time are not eligible for a refund.

How to Cancel an Order

• Orders can be canceled through our application by following the cancellation process outlined in your account settings.

• For assistance with cancellations, please contact our support team at [email protected]

Important Notes

• Refund timelines may vary depending on your bank or payment service provider.

• If you face any issues with your refund, please reach out to us with the transaction details for resolution.

Changes to This Refund Policy

Platos Foods Pvt Ltd reserves the right to update or modify this refund policy at any time. Any changes will be reflected on this page, and the effective date will be updated accordingly.

For further inquiries, please contact us at:
Platos Foods Pvt Ltd
Email: [email protected]
Phone: +91 7824001543