Privacy Policy

Privacy Policy

Effective Date: 23 September 2023
Last Updated: 20 May 2025

This Privacy Policy outlines how Platos Foods Private Limited (“Platos,” “we,” “our,” or “us”) collects, uses, shares, and protects personal information when individuals interact with our websites, mobile applications, or services. Platos is committed to protecting your privacy and handling your personal information transparently, securely, and in accordance with applicable laws, including the Digital Personal Data Protection Act, 2023 (India) and the General Data Protection Regulation (EU).

1. Introduction

This policy governs the personal data collected by Platos from users, customers, vendors, employees, and partners. It explains the types of data we collect, the purposes of processing, and the measures we take to ensure the protection and confidentiality of personal information.

2. Information We Collect

We may collect the following categories of personal data:

Basic Information: Name, address, phone number, email, job title, and employer name.
Demographic Data: Gender, nationality, date of birth.
Behavioral Information: Login credentials, user IDs, activity logs.
Sensitive Personal Data: Aadhar, PAN, bank account details, or other government-issued identifiers (only when required by law or with consent).

We do not knowingly collect data from children without parental or guardian consent.

3. How We Use Your Data

Your data may be used to:

Provide and improve our services and platform.
Process transactions and fulfil service requests.
Respond to inquiries or support requests.
Comply with legal or regulatory obligations.
Send updates, communications, and promotional materials (with your consent).
Conduct audits, analytics, or internal assessments.
Recruit and manage employment applications and records.

4. Legal Basis for Processing

We rely on the following legal bases for processing:

Your explicit consent, especially in cases involving sensitive personal data.
Performance of a contract
Legal obligations
Legitimate business interests, provided these do not override your rights

5. Data Retention

We retain personal data only as long as necessary to fulfil the purposes outlined in this policy or as required by applicable law. When no longer required, we securely delete or anonymize the data.

6. Data Sharing and Transfers

We may share your data with:

Trusted third-party service providers (e.g., payment processors, IT services)
Regulatory bodies or legal authorities (when required)
Business partners (in connection with services offered)

Where personal data is transferred outside India or the EU, we ensure adequate safeguards are in place, such as Standard Contractual Clauses (SCCs) or explicit user consent.

7. Your Rights

Subject to applicable law, you have the right to:

Access your personal data
Request correction or deletion
Object to or restrict processing
Withdraw consent at any time
Request data portability

To exercise your rights, please contact our Grievance Officer/Data Protection Officer at:
Email: [email protected]
Phone: +91 9884467080

You may also escalate unresolved concerns to:

Data Protection Board of India
EU Supervisory Authority (e.g., CNIL, ICO)

8. Data Security

We implement appropriate technical and organizational security measures, including:

Encryption of sensitive data
Access controls and role-based restrictions
Secure data storage and transfer
Regular audits and employee training

9. Cookies and Tracking Technologies

We may use cookies and similar technologies to enhance user experience and analyse site traffic. You may control cookie preferences through your browser settings.

10. Withdrawal of Consent

Data Subjects may withdraw their consent at any time. Platos shall provide a clear and accessible mechanism (e.g., via a dedicated email or settings interface) to submit such withdrawal requests. The withdrawal shall not affect the lawfulness of processing based on consent before its withdrawal. Once consent is withdrawn, we will delete the associated data unless retention is legally required.

11. Children’s Data and Parental Consent

If we become aware that we have collected personal data from a child without verified parental consent, we will delete that information as soon as possible. We do not knowingly collect or process personal data of individuals under the age of 18 unless parental or guardian consent is obtained.

12. Consent Manager

Platos does not engage in large-scale or high-risk personal data processing, and we collect only the minimum data necessary to operate our application and deliver services tailored to specific user types.

13. Grievance Officer and Data Protection Officer

We have appointed a designated Grievance Officer and will also be appointing a Data Protection Officer (DPO) to oversee data protection compliance:

Grievance Officer
Name: Gayathri Sambath
Email: [email protected]

Data Protection Officer (DPO)
Name: Maitri Palan
Email: [email protected]

The DPO will be responsible for monitoring compliance with this policy and applicable data protection laws, advising on data protection impact assessments, and acting as a contact point for Data Subjects and regulators.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on our website, and we will notify users of significant changes. Please review this page periodically.

15. Contact Us

For any questions or concerns about this policy or your personal data, please contact:
Platos Foods Private Limited
Email: [email protected]
Phone: +91 9884467080
Address: 2nd Floor, New No.4, Old. 25, Sri Ram Niketan, Ramanathan Street, Mahalingapuram, Chennai, Tamil Nadu, 600034

This Privacy Policy reflects our commitment to protecting your personal information and ensuring transparency in how we process your data.